Privacy Policy

Intelligent Mass Spec Solutions Limited is a company registered in England and Wales.

Company number: 16376765
Registered office: 5 Wellington Grove, Solihull, West Midlands, B91 1EA, United Kingdom

For questions about this Privacy Notice or how we use your personal information, please contact:

m.whitaker@intelligentmassspec.com

When you contact us using the contact form on our website, we collect:

• your name;
• your email address; and
• the information you provide in your message.

Please do not include medical information, health information or other sensitive personal information in your message.

We use the information you submit through our contact form only to:

• respond to your enquiry;
• communicate with you about your enquiry; and
• follow up your enquiry where appropriate.

We do not automatically add your details to a marketing or mailing list, and we do not use information submitted through the contact form for unrelated marketing.

Our lawful basis for processing personal information submitted through the contact form is our legitimate interests in receiving, responding to and managing enquiries made to IMS Solutions.

Where an enquiry relates to potentially entering into a contract with you, we may also process your information where necessary to take steps at your request before entering into a contract.

The ICO requires organisations relying on legitimate interests to identify the interest, establish that processing is necessary and balance it against the individual’s rights and interests.

Enquiries submitted through the website contact form are sent by email to the Chief Executive Officer of Intelligent Mass Spec Solutions Limited.

Our company email is provided through Microsoft 365. Microsoft may therefore process personal information on our behalf in providing its email and related services.

We do not share information submitted through the contact form with other organisations for their own purposes.

Personal information may be processed by service providers that are necessary for the operation of our website and email services, including Microsoft 365. These service providers process information in connection with providing their services to us.

We may also disclose personal information where required to do so by law.

We retain correspondence relating to enquiries for as long as reasonably necessary to respond to and manage the enquiry and for appropriate business, legal or record-keeping purposes.

We periodically review the information we hold and delete personal information when it is no longer reasonably required for these purposes.

UK data protection law does not prescribe a specific retention period for this type of information. Organisations are expected to determine and justify an appropriate period based on why the information is held.

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place where required by applicable data protection law.

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• ask us for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict the processing of your information in certain circumstances;
• object to certain processing of your personal information; and
• request the transfer of your information in certain circumstances.

To exercise any of these rights or ask a question about your personal information, please contact m.whitaker@intelligentmassspec.com.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information Commissioner’s Office

We may update this Privacy Notice from time to time to reflect changes to our website, our activities or applicable legal requirements.

The latest version will be published on this website.